Terms and conditions

Conditions of purchase in STOCK PADEL

1.- INTRODUCTION

This document sets out the conditions governing the use of this website and the purchase of products on it (hereinafter, the "Terms").

Please read the Terms carefully before using this website. By using or ordering through this website, you consent to be bound by these Terms, so if you do not agree to all of the Terms, you must not use this website.

If you have any questions regarding the Terms please contact us via our email: info@stockpadel.com

2.- OUR DATA

This website operates under the name STOCKPADEL by the company STOCK PADEL,S.L. company with address in C/ Maria Montessori, 7 - 14011 Córdoba, registered in the Commercial Register of Córdoba, Volume 2621, Folio 171, Sheet CO-38956 and Inscription 1a and NIF B56087414 with telephone 957890608 and email info@stockpadel.com.

3.- YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The personal information or data you provide about us about you will be processed in accordance with the provisions of the privacy policy. By using this website you consent to the processing of such information and data and declare that all information or data you provide to us is true and corresponds to reality.

4.- USE OF OUR WEBSITE

By using or placing orders through this website you agree to:

• Make use of this website only to make legally valid queries or orders.
• Do not place any false or fraudulent order. If such an order could reasonably be deemed to have been made, we will be authorized to cancel it and inform the relevant authorities.
• Provide us with your email address, postal address and/or other contact details truthfully and accurately. You further consent that we may use such information to contact you if necessary.

If you do not provide us with all the information we need, we will not be able to place your order.

5.- AVAILABILITY OF THE SERVICE

The items offered through this website are only available for shipment to Spain and Portugal. For other destinations it is necessary to check availability and delivery time.

6.- AVAILABILITY OF PRODUCTS

In case the ordered products are not in stock, you will receive it within 3 to 7 business days. If your order is not in stock and we verify that the estimated time to achieve it is more than 7 business days, we will immediately inform you of the approximate waiting time, and the customer can, in this case, accept or reject the order.

7.- SHIPPING

Cshipping ons for Spain Peninsula

The delivery time at home will be 24 to 48 hours in working days depending on the delivery area, provided that the order is placed before 13:00 hours, and all the products of the order are in stock. Currently, for REASONS of COVID-19 shipments with SEUR may suffer small delays, although it is not the norm. At local, national and regional holidays, as well as, on dates close to Christmas or Easter shipping could be delayed by 24 more hours. The delivery time is counted from the moment the order leaves our facilities, which will be notified by mail.

Our shipments are made with SEUR, a leading courier company nationwide.

The shipping costs will be 6.95 euros in the event that your purchase does not reach 65 euros, and free if your order equals or costs this amount

BALEARIC ISLANDS, CANARY ISLANDS, CEUTA AND MELILLA

The delivery time at home may take longer than other shipments. Ask us for estimated delivery times. At local, national and regional holidays, as well as, on dates close to Christmas or Easter shipping could be delayed by 24 more hours. The delivery time is counted from the moment the order leaves our facilities, which will be notified by mail.

INTERNATIONAL SHIPPING

Europe: Shipping costs vary by country.

Notwithstanding the provisions of Clause 6 above with respect to the availability of the products and unless extraordinary circumstances occur, if the payment method used is PayPal or payment on delivery, our courier will deliver the order within a maximum delivery period of 24 to 48 working hours for shipments to Peninsula, Balearic Islands and Portugal , once we have processed your order.

If the payment method is deposit or bank transfer, the shipping process will start once the deposit has been received with the order reference in the STOCK PADEL, S.L. account.

In case the ordered products are not in stock, you will receive it within 3 to 7 business days.

If your order is not in stock and we verify that the estimated time to achieve it is more than 7 business days, we will immediately inform you of the approximate waiting time, and the customer can, in this case, accept or reject the order.

Orders for the Canary Islands, Balearic Islands, Ceuta or Melilla will take between 5 and 7 business days. Orders to Europe will take between 5 and 7 business days. Orders to America will take between 15 and 20 business days.

8.- PRICE AND PAYMENT

The prices on this website include VAT, but exclude shipping costs, which will be added to the total amount due as set out in our Shipping Cost Guide.

Prices may change at any time, but any changes will not affect orders for which we have already sent you a Shipping Confirmation.

Once you have made your purchases, all the items you wish to purchase will have been added to the cart and the next step will be to process the order and make the payment.

9.- PAYMENT METHOD

You can choose from the following payment methods:

9.1 Card

Using the usual bank card payment procedure

9.2 BIZUM

Enter the phone number associated with the BIZUM online shopping service and key (If you don't already have your key you can request it in your bank's app). You will receive an sms with a confirmation code that you will need to enter in the payment window and end the payment. Minimum amount for the use of the service (0.50 euros).

The possibility of using this service will be subject to the availability of each bank in order to make online purchases with BIZUM.

9.3 Bank transfer or account entry

CAIXA BANK: IBAN ES44 2100 2634 1302 1013 5706
Owner: STOCK PADEL, S.L. CIF: B56087414

For international transfer:

IBAN ES44 2100 2634 1302 1013 5706 SWIFT code: CAIXESBBXXX

9.2 PayPal or Card

The charge will be made the moment we confirm the order

9.3 Cash payment

Only for orders to be picked up at our store in Córdoba in C/ Maria Montessori, 7. You will need to place your order on the web or by phone and wait for confirmation that the order is ready for collection.

9.5.- VALUE ADDED TAX

In accordance with article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the items shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific article concerned.

In orders to the Canary Islands, Ceuta and Melilla, deliveries shall be exempt from VAT pursuant to Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

10.- CHANGE/RETURN POLICY

10.1 RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days without justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

In order to exercise the right of withdrawal, you must notify your decision to withdraw from the contract via letter sent by post or email to:

STOCK PADEL, S.L.
Avenue of the Mozarabs, 3 Local
Cordoba-14011
957890608
info@stockpadel.com

With the following information:

10.2 Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of delivery method other than the least expensive form of ordinary delivery we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise. In any case, you will not incur any expenses as a result of the refund although we may withhold the refund until we have received the goods, or until you have provided proof of their return, depending on which condition is met first.

You must return or deliver the goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if it makes the return of the goods before the end of that period. The address to which you are sending these products is:

Stock Padel
Avenue of the Mozarabs, 3 Local
14011-CORDOBA

You must bear the direct cost of returning the goods.

Only you will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

*In order to determine the nature, characteristics and proper functioning of the goods, the consumer must only carry out the same manipulations and inspections of the goods as those which would be accepted in a commercial establishment.

10.3 CHANGES AND RETURNS

The customer may change any item that does not please him as long as he meets the following conditions:

The customer has a period from the 15th to the 30th, from the date of receipt of the goods, to return a product. It will be the customer who will bear the shipping costs of the return. No goods received due to freight will be collected.

All returns must be approved by Stock Padel, for which the following requirements must be met:

1.- Send the products with the purchase invoice, including a contact phone number.

2.- Products must be new and unused, with the original seals and labels (boxes, blister, plastics, accessories, etc.).

3.- Products have to arrive in perfect condition. In case of sending shoes or other products that have their own box, said box has to be protected as it is considered part of the item and cannot be used as a shipping box.

If the return has been approved, a bonus will be created for the same amount, to spend on upcoming purchases in our online store or physical store with no expiration date or, you will be exchanged for another product, making the relevant compensations if your prices are different. Under no circumstances will the money be refunded.

If when ordering, the customer did not have to pay shipping costs, we will deduct 6 euros + VAT from the total amount that the customer will receive

10.4 BREAK IN TRANSPORT

When the customer receives an order and when opening any of the products present breakage or damage, the customer must inform our customer service department (info@stockpadel.com) providing a photograph, if possible within 24 hours of receipt of the package, so that we can give him a solution.

11.- WARRANTIES

The items offered in our store are endorsed by the most important commercial firms on the market.

In accordance with current regulations on consumer goods guarantees, our products have a 2-year warranty from the date of the purchase invoice, although for the first six months the defect that the product may present is presumed to be originating in the factory, unless proven otherwise, the consumer must prove that it is also a factory-originating defect if it occurs from the sixth month and before the two months Years.

STOCK PADEL, S.L. will process the warranty with the technical service of the product brand.

Once the article has been analyzed by the technical service, three situations can occur:

* Have the technical service fix the product and be returned to the customer.
* Have the service change the item to a new one. In this case the same item will ALWAYS be returned, with the exchange not possible for a different item (except lack of stock).
* That the technical service determines that the product has no manufacturing failure and that the change or repair does not proceed. In this case your original product will be returned to the customer.

(Arts. 114 and sec. of Royal Legislative Decree 1/2007 of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and Other Complementary Laws – BOE No. 287 of November 30, 2,007)

12.- INTELLECTUAL PROPERTY

You acknowledge and consent that any copyright, trademark and other intellectual property rights in the materials or content provided as part of the website correspond at all times to us or to those who licensed us for their use. You may use such material only in the way expressly authorized by us or those who licensed us for its use. This will not prevent you from using this website to the extent necessary to copy your order information or Contact Details.

13.- VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, Trojan trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not attempt to have unauthorized access to this website, the server on which this page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause may result in the commission of infringements typified by the applicable legislation. We will report any breach of such regulations to the competent authorities and cooperate with them to discover the identity of the attacker. Likewise, in case of non-compliance with this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial of service attack, viruses or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or the downloading of content from it or to which it redirects.

14.- LINKS FROM OUR WEBSITE

In the event that our website contains links to other third-party websites and materials, such links are provided for informational purposes only, without us having any control over the content of such websites or materials. Therefore, we accept no liability for any damage or loss arising from its use.

15.- WRITTEN COMMUNICATIONS

Applicable law requires that some of the information or communications we send you be in writing. By using this website, you agree that most such communications with us are electronic. We will contact you by email or provide you with information by sending notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that any contract, notice, information and other communications we send you electronically comply with the legal requirements to be in writing. This condition will not affect your rights recognized by law.

16.- NOTIFICATIONS

The notifications you send us should preferably be sent through our contact form. In accordance with the provisions of clause 20 above and unless otherwise stipulated, we may send communications either to the e-mail or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and have been correctly made at the same time as they are hanged on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was duly delivered in post office or in a mailbox and, in the case of an email, that it was sent to the email address specified by the receiver.

17.- TRANSFER OF RIGHTS AND OBLIGATIONS

The Agreement is binding on both you and us, as well as our respective successors, assigns and successors.

You may not transmit, assign, tax or otherwise transfer a Contract or any of the rights or obligations arising there from it in your or for you, without obtaining our prior written consent.

We may transmit, assign, tax, subcontract or otherwise transfer a Contract or any of the rights or obligations arising thereof in our favor or to us, at any time during the term of the Contract. For the avoidance of doubt, such transmissions, assignments, levies or other transfers will not affect the rights that, if applicable, you have as a consumer recognized by law or will cancel, reduce or otherwise limit the guarantees both express and implied, that we may have granted you.

18.- EVENTS BEYOND OUR CONTROL

We will not be liable except wilful or negligence for any breach or delay in fulfilling any of our obligations under a Contract, the cause of which is due to events beyond our reasonable control ("Cause of Force Majeure").

Causes of Force Majeure shall include any act, event, lack of exercise, omission or accident beyond our reasonable control and, among others, the following:

– Strikes, lockouts or other claims.

– Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.

– Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.

– Impossibility to use trains, boats, aircraft, motor transport or other means of transport, public or private.

– Impossibility to use public or private telecommunications systems.

– Acts, decrees, legislation, regulations or restrictions of any government or public authority.

– Strike, failures or accidents of maritime or river transport, postal or any other type of transport.

It will be understood that our obligations under the Contracts will be suspended for the period in which the Force Majeure Cause continues, and we will have an extension within the period to meet those obligations for a period of time equal to that of the Force Majeure Cause. We will use all reasonable means to terminate the Force Majeure Cause or to find a solution that allows us to fulfill our obligations under the Contract despite the Cause of Force Majeure.

19.- DISCLAIMER

Our failure to comply strictly with any of our obligations under a Contract or these Terms or our failure to exercise any of our rights or actions under such Agreement or the Terms shall not result in any waiver or limitation in connection with such rights or actions or exonerate you from fulfilling such obligations.

No waiver by us of a particular right or action shall result in a waiver of other rights or actions arising out of the Contract or the Terms.

No waiver by us of any of these Terms or the rights or actions arising out of the Contract shall take effect, unless expressly stated to be a waiver and formalized and communicated to you in writing in accordance with the provisions of the Notices section above.

20.- PARTIAL NULLITY

If any of these Terms or any provision of a Contract is declared void and void by final termination by competent authority, the remaining terms and conditions shall remain in effect, without being affected by such declaration of invalidity.

21.- FULL AGREEMENT

These Terms and any documents expressly referenced therein constitute the entire agreement between You and us in connection with the subject matter of the Agreement and supersede any prior agreements, agreements or promises agreed between You and us orally or in writing.

You and we acknowledge that you have consented to the conclusion of the Contract without having relied on any statement or promise made by the other party or that may be inferred from any statement or written in the negotiations entered into by both of you prior to such Agreement, except as expressly stated in these Terms.

Neither you nor we will have action against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such uncertain statement has been made fraudulently) and the only action available to the other party shall be for breach of contract in accordance with these Terms.

22.- OUR RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to revise and modify these Terms at any time.

You will be subject to the policies and Conditions in effect at the time you use this website or place each order, unless by law or decision of governmental agencies we must make retroactive changes to such policies, Terms or Privacy Statement, in which case, any changes will also affect orders that you have previously placed. If you do not agree with the modifications made, we recommend that you do not make use of our website.

23.- APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through this website will be governed by Spanish law.

Any dispute arising out of or relating to the use of the website or such contracts shall be subject to the jurisdiction of the courts and tribunals of Córdoba.

24.- COMMENTS AND SUGGESTIONS

Your comments and suggestions will be well received. Please send us such comments and suggestions through our contact form.

COMPLAINT SHEETS ARE AVAILABLE TO THE CONSUMER IN

C/ MARIA MONTESSORI, 7 - 14011 CÓRDOBA

Your complaints and complaints to our customer service will be addressed as soon as possible and, in any case, within the legally established timeframe.